Transform Insurance Processes to Compete for Customer Experience

Identify process bottlenecks, automate document handling, make your customers smile.

Digital transformation has changed the playing field in insurance, revolutionizing customer relationships with new technology experiences. Yet, insurers struggle with identifying the best opportunities for automation to compete for customer experience.

Understand your processes first

While the insurance industry, by and large, is document-driven, few insurers have fully automated their handling of the essential documents used in onboarding, policy underwriting, claims, adjudication, and compliance – putting their ability to deliver competitive customer experience at risk. Robotic Process Automation (RPA) and other automation technologies have gained visibility in the insurance sector, but they are struggling to deliver on their promise. Understanding document-driven processes is the first step to making automation work for them.

Accelerating Digital Agility in Insurance

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Insurance processing challenges ABBYY can solve:

  • You want to target automation where it makes a difference.
  • Your processes are not efficient, and you’re not sure why.
  • You struggle to compete with your competitors who are using new information capture technologies to change customer experience.
  • You have invested heavily in RPA, but it is not delivering the results it promised.
  • You want to deliver consistently on customer and operational SLAs.
  • You want confidence in meeting document-related regulatory requirements.
  • Your old, manual document processes are contributing to customer dissatisfaction and attrition – especially with new, younger markets.

Transforming Insurance Operations for the Digital Customer

Webinar on-demand

Watch the panel discussion with industry experts and discover how to successfully transform insurance operations for the digital customer.

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Usage scenarios

Insurance process transformation: see how we address your organizational needs. 

03A Insurance Cases Process

Process Inteligence

See your processes as living in real time and discover where bottlenecks occur, where repetition happens, where data is missing, and where automation is working or not. See the flow of documents and their data through your processes, identifying exactly where automation can make the biggest impact.

03B Insurance Cases Document

Document capture

Automatically capture and process documents coming into any insurance process, such as customer onboarding, underwriting, policy analysis, reinsurance, claims, subrogation, legal disputes, and regulatory compliance.

03C Insurance Cases Conversion

Document conversion

Paper-based and electronic documents can be quickly and accurately converted to editable formats and clean data for downstream processes.

03D Insurance Cases Aechives

High-volume, searchable archive

ABBYY provides a powerful enterprise platform for centralized and distributed conversion of high volumes of paper or image-original documents into searchable archives and repositories.

03E Insurance Cases Rpa

Improve RPA

Simply add specific skills to your digital workforce to automate document processing as needed to make RPA and BPM applications smarter, faster, and more effective.

03F Insurance Cases Documents

High-volume document processing

ABBYY’s scalable solution automates and accelerates the processing of high volumes of forms, invoices, and other documents , classifying them, extracting valuable indexes, and exporting them as searchable files into business applications or archives.

Key features and benefits for Insurance

Content is the fuel of insurance processes.

Benefits 201R 77X77

Fuel your systems with process-ready data from documents

Seamlessly process documents exactly as your customers provide them to your organization through apps, portals, email, or messages. Content-enable your systems of record/engagement (Pega, Appian) with connectors based on best practices in the insurance industry.

Benefits 149V 77X77

Review process performance in real time to exceed SLAs

Use real-time process monitoring to measure the success of automation and ensure you’re meeting, or exceeding, agreed-upon response times for customer service. Meet regulatory requirements and reduce processing costs and time.

Benefits 124R 77X77

Get content into processes sooner

It’s the content contained within documents that is generally required to initiate a business process. The quicker, more accurately, and consistently that content arrives in the right place to start the right process, the better you are able to respond to your customers quickly, onboard new ones, and redefine your overall customer experience.

Benefits 126V 77X77

Identify your greatest opportunities for improvement

With RPA and BPM introducing new possibilities for automating repetitive, error-prone processes, the ability to transform documents into targeted, easy-to-consume data, has never been more relevant than now. ABBYY Process Intelligence helps you gain a true understanding of what’s going on inside your processes to identify opportunities for real efficiency gains.

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