Process Intelligence

Gain process insights and own your processes.

Process Intelligence for Healthcare

Today’s challenges in healthcare demand new strategies to overcome them.

Healthcare providers are being asked to do more with less amid tremendous complexity. With the proliferation of investments in EHR and other technologies, administrators and clinical teams are being inundated with dashboards and reports. Despite having all the information, they are often forced to make crucial operational decisions without complete insight.

What can Process Intelligence do for you?

Process Intelligence helps you understand how to improve patient experience and throughput, avoid compliance risks, or identify a wide variety of efficiency improvement opportunities quickly and at a fraction of the cost of other solutions. Get an inside view into the inner workings of end-to-end operational processes for any service unit.

Intelligent process improvement begins with a complete understanding of your processes today

Concepts such as patient journey, service throughput, lean, and revenue cycle optimization have become focal points for conversations about improving access, reducing cost, and guaranteeing quality of healthcare services for patients, as well as easing the burden on service providers.

Expose every process, every blindspot, compliance risk, or service metric that your organization executes everyday. It’s not magic— it’s simply the next step in the digital transformation taking place in every industry today.

Intelligent process analytics helps you understand what’s working, what’s not, and why, helping you identify opportunities to improve efficiency, service delivery, or revenue cycle. Make compliance easy by monitoring clinical operations in real time, while proactively alerting your staff when protocols are not followed or process misbehaviors are detected.

Get more value out of the process-related data that you already have

The fact is, process footprints created in almost any IT application (EHR, ERP, LIMS, etc.) can be quickly extracted, combined, and automatically reconstructed in digital form.

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Automatic process discovery and mapping

Automatically piece together the “as-is” business process, analyzing every event and identifying correlations, frequency, and performance. Within minutes, all of the relevant information is presented in an easy-to-read and understand format.

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Advanced process analysis, searching, and filtering

Easily create an interactive model containing all the relevant process information, down to the single case level. Highlight process exceptions, unusual transactions, bottlenecks, deviations, weaknesses, and potential risks in processes

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Real-time operational monitoring and alerting

Identify inefficient variations and set rules for the process. Alert the right staff or automate remediation to ensure processes are functioning properly and eliminate bad processes before they happen with ongoing monitoring of protocols.

Features & Benefits

Improve the patient experience, reduce waste, increase efficiency, and optimize processes.

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Automatic discovery and process visualization

Load data from your EHR to automatically analyze individual patient journeys and display how patients move through the ED. Automatically understand what tasks typically happen together and see processes as-is, understanding your entire process flow. With ABBYY Timeline, you can get a full process understanding end to end. Find the rare and unusual patterns that you don’t expect to be happening.

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Complex search/query and filtering

Investigate the reasons why some processes are taking longer than others. Drill in and explore patients that have more tasks than average. Analyze time between two specific care events, and compare different departments, regions, or specific employees. Identify specific incident types that tend to add time and cost to your patient care management process. Visualize your patient experience duration from start to end.

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Operational monitoring and alerting

Build best practices and rules to support ongoing operational monitoring. Get alerted via email, web services, or SMS text when certain rules in your patient process are broken. Drill in on specific violations based on root cause related to time, occurrences, or task position. Get alerts to ensure that all protocols and best practices are being followed.

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Find out how ABBYY Process Intelligence solutions can address your needs.

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